Call the office: 705-445-1467, or 416-213-7437. Your confirmation package also carries the maintenance contact for anything urgent. The one thing worth telling whoever is organising your trip is to report a problem the moment it happens rather than mentioning it at check-out, when it is too late for anyone to fix it.
Before you arrive
Everything you need comes in the confirmation package after your deposit: the booking confirmation, the rental agreement, check-in instructions, the address and directions. Make sure whoever is organising the trip has it on their phone, not just in an inbox they will not open on the drive up. See what you sign.
During the stay
Call the office on 705-445-1467 or 416-213-7437. Anything that affects the stay — heating, appliances, the hot tub, a key — is worth a call as it happens. We have been running these chalets since 1964 and most things are solved the same day, but only if someone tells us.
If your retreat depends on something specific working, such as a screen for a presentation or the kitchen for a catered dinner, mention it when you inquire rather than discovering it on the night. See wifi and a screen.
At check-out
Check-out is 11 AM, keys go back to the office, and the chalet should be left tidy: dishes washed and put away, furniture back where it was, windows closed, lights off, garbage bagged and dropped at the bins beside the volleyball courts on Tyrolean Lane. A chalet left in poor condition has a cleaning charge taken from the security deposit. See check-in and check-out.