There is no deposit to ask for a quote. Once you decide to book, a 40% deposit confirms the reservation and the balance is due 30 days before you arrive. If you book less than 30 days ahead, the full amount is due at booking. You can pay by major credit card, e-transfer or certified cheque. At check-in, a refundable security deposit of $1,500 for a luxury chalet is held on a credit card.
The steps, in order
- Inquire: send your dates and headcount. There is no deposit to inquire, and we usually reply with availability and a quote within a day.
- Confirm: a 40% deposit holds the chalets for your dates.
- Balance: the rest is due 30 days before arrival.
- Booking inside 30 days: the full amount is due when you book.
- Check-in: a security deposit is held on a credit card (see below).
These are the standard terms of Tyrolean Village Resorts, which operates the chalets. Your quote and rental agreement confirm the terms for your booking.
How you can pay
Major credit cards, e-transfer or certified cheque. If your finance team needs the invoice made out a certain way, or a purchase order number on it, tell us when you ask for the quote so the paperwork is right the first time.
The security deposit
The security deposit for a luxury chalet is $1,500. It is a pre-authorization on a credit card taken at check-in, not a charge, and it is released after check-out, usually within 5 to 7 business days, as long as the chalet is left in reasonable condition with no damage. If you are booking more than one chalet, ask us how the hold is taken so the right card is on hand.
What the quote covers
One number per chalet per night for the whole house: the bedrooms, the great room, the kitchen, the hot tub and the games room. Meals, activities and transport are arranged separately. See how much a retreat costs for what moves the price.