Cancel 30 days or more before your arrival date and you receive a full refund, less a 3% credit card fee. Inside 30 days the booking is non-refundable. In some cases we can offer a credit toward another date in the spring or fall, and if we are able to re-book the chalet we refund what it re-rents for, less an admin fee.
More than 30 days out
A full refund of what you paid, less a 3% credit card processing fee. This is the window to use if a date is still soft: confirm early to hold the chalets, and settle the date before the 30-day mark.
Inside 30 days
The rental is non-refundable once you are within 30 days of arrival, and a booking made inside 30 days is non-refundable from the start. Two things can soften that:
- A credit: under certain circumstances we can offer a credit toward another booking in our low season (spring or fall). The details are worked out when you cancel.
- A re-booking: if we can rent the chalet to someone else for your dates, we refund the amount it re-rents for, less an admin fee. A last-minute booking is often discounted, so that refund can be lower than what you paid.
Why the policy is written this way
A chalet held for your company is a chalet we turned other groups away from, and a cancellation in the last few weeks is often impossible to fill. Tyrolean Village Resorts has been family-run since 1964 and would rather host you than keep a payment for an empty house, which is why the credit and the re-booking refund exist.
What planners usually do
- Confirm the date internally before the balance is due at 30 days.
- If the headcount might change, book for the larger number; the price is per chalet, not per person.
- If the date has to change, call us before you cancel: in some cases a credit toward a spring or fall date is possible.